Delete Your ZolMarket Account
Last updated: October 11, 2026
This page explains how to delete your account in the ZolMarket app (published by ZolMarket, Android package com.zolmarket) and the data associated with it. You can do it yourself in the app in under a minute, or ask us to do it for you without opening the app.
Option 1 — Delete your account in the app
- Open the ZolMarket app and sign in to the account you want to delete.
- Open the Profile tab.
- Tap App Settings.
- Tap Delete Account at the bottom of the screen.
- Tap Delete to confirm. If you signed in a while ago, the app will ask you to sign in again first — this is a security check to make sure it is really you.
Your account is deleted immediately and you are signed out. This cannot be undone.
Option 2 — Ask us to delete it for you
If you no longer have the app installed or cannot sign in, send an email to support@zolmarket.com with the subject “Delete my ZolMarket account”.
- Send it from the email address registered on your account, or include your username, so we can find the account.
- We may ask you to confirm that you own the account before we delete it.
- We complete deletion requests within 30 days and email you when it is done.
What is deleted
- Your login (email address, password and any linked Google sign-in).
- Your profile: username, display name, phone number, profile photo, address, city and bio.
- All ads you posted, including their photos, descriptions and contact phone number.
- Your favourites, the list of sellers you follow, your followers and your block list.
- Your notifications and the push notification token for your device.
- Reviews you wrote about other users, and reviews other users wrote about you.
Your login, profile, ads, favourites, follows, notifications and reviews are removed as soon as you confirm. Remaining copies — for example photos held in file storage and data in routine backups — are removed within 30 days.
What is kept, and for how long
| Data | Why it is kept | How long |
|---|---|---|
| Messages you sent to other users | They are part of the other person’s conversation history. Your profile details are no longer attached to them. | Until the other user deletes the conversation or their account |
| Reports made by or about your account, and records of rule violations or bans | To prevent fraud and abuse and to stop banned users from re-registering. | Up to 12 months |
| Payment records for any paid services you bought | To meet legal, tax and accounting obligations. | As long as the law requires |
| Emails you sent to our support team | To keep a record of how your request was handled. | Up to 12 months |
Delete some of your data without deleting your account
You do not have to delete your account to remove data:
- Ads — email support@zolmarket.com with the title of the ad and we will remove it.
- Profile details — open Profile → My Profile to change or clear your phone number, photo, address and bio.
- Favourites and follows — remove an ad from favourites or unfollow a seller at any time.
- Notifications — turn them off in the app’s notification settings or in your device settings.
- Anything else — email privacy@zolmarket.com and tell us what you would like removed. We respond within 30 days.
Questions
Contact support@zolmarket.com. For more about how we handle your information, read our Privacy Policy.